Terms and Definitions
Priya V -
Hello again!
You may have come across a couple of unfamiliar terms in my previous post, so I’d love to share a little more information about the concepts I’m studying.
COVID-19 anxiety refers to feelings of stress and anxiety caused by COVID-19 (Dantas Silva et al., 2022). It is important to note that this does not refer to any feelings that respondents may have felt during periods of quarantine or restriction, but instead to current feelings regarding the topic.
Emotional labor, or the way that workers will hide and fake emotions to portray what is “expected” of their position, is an inextricable part of the nonprofit sector due to the necessity of close client interactions (Eschenfelder, 2012). The four main factors that contribute to emotional labor are surface acting, deep acting, emotional consonance, and emotional suppression (Briët et al., 2005).
Burnout refers to feelings of exhaustion, mental distance, cognitive impairment, and emotional impairment around one’s work that has negative physical and psychological effects (Schaufeli et al., 2020). This is very common in community health settings because many nonprofit healthcare providers are focused on providing behavioral and mental health services, meaning that vulnerable and sometimes unstable people are a necessary part of their work (Stone et al., 2021).
Finally, MHC Healthcare is considered both a Federally Qualified Health Center (FQHC) and a Community Health Center (CHC), meaning that they are government-funded and provide healthcare on a sliding fee scale regardless of ability to pay.
– Priya <3
Links:
(Briët et al., 2005) – https://www.researchgate.net/publication/265592954_English_version_of_the_Dutch_Questionnaire_on_Emotional_Labor
(Dantas Silva et al., 2022) – https://link.springer.com/article/10.1007/s12144-020-01195-0
(Eschenfelder, 2012) – https://journals.sagepub.com/doi/10.1177/0893318911424373?icid=int.sj-abstract.citing-articles.39
(Schaufeli et al., 2020) – https://www.mdpi.com/1660-4601/17/24/9495
(Stone et al., 2021) – https://www.mdpi.com/1660-4601/18/8/4369
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