Terms and Definitions

Priya V -

Hello again! 

You may have come across a couple of unfamiliar terms in my previous post, so I’d love to share a little more information about the concepts I’m studying.

COVID-19 anxiety refers to feelings of stress and anxiety caused by COVID-19 (Dantas Silva et al., 2022). It is important to note that this does not refer to any feelings that respondents may have felt during periods of quarantine or restriction, but instead to current feelings regarding the topic.

Emotional labor, or the way that workers will hide and fake emotions to portray what is “expected” of their position, is an inextricable part of the nonprofit sector due to the necessity of close client interactions (Eschenfelder, 2012). The four main factors that contribute to emotional labor are surface acting, deep acting, emotional consonance, and emotional suppression (Briët et al., 2005).

Burnout refers to feelings of exhaustion, mental distance, cognitive impairment, and emotional impairment around one’s work that has negative physical and psychological effects (Schaufeli et al., 2020). This is very common in community health settings because many nonprofit healthcare providers are focused on providing behavioral and mental health services, meaning that vulnerable and sometimes unstable people are a necessary part of their work (Stone et al., 2021).

Finally, MHC Healthcare is considered both a Federally Qualified Health Center (FQHC) and a Community Health Center (CHC), meaning that they are government-funded and provide healthcare on a sliding fee scale regardless of ability to pay. 

– Priya <3



(Briët et al., 2005) – https://www.researchgate.net/publication/265592954_English_version_of_the_Dutch_Questionnaire_on_Emotional_Labor 

(Dantas Silva et al., 2022) – https://link.springer.com/article/10.1007/s12144-020-01195-0 

(Eschenfelder, 2012) – https://journals.sagepub.com/doi/10.1177/0893318911424373?icid=int.sj-abstract.citing-articles.39 

(Schaufeli et al., 2020) – https://www.mdpi.com/1660-4601/17/24/9495 

(Stone et al., 2021) – https://www.mdpi.com/1660-4601/18/8/4369 

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All viewpoints are welcome but profane, threatening, disrespectful, or harassing comments will not be tolerated and are subject to moderation up to, and including, full deletion.

    Thank you for the definitions. These are definitely feeling that people in the medical professions feel, however we do not label them, we just feel them and suffer through. I am so glad to see you looking into all this.
    rhea r
    Hey Priya! This sounds like fantastic work. COVID-19 burnout is such a big thing in healthcare that many people do not acknowledge or even know about. I'm curious to know, what sort of questions will you be asking your interview respondents? Will there be mechanisms in place to ensure that personal details about their mental health will not be revealed? :)
    Alana Rothschild
    Including detailed definitions was such a good idea. It allows for greater clarity and consistency so thank you for that. I have friends within the healthcare field who have experienced burnout and eventually chose to leave the profession. Since I have a personal tie to your research, I am extremely excited about it. Good job!
    Thank you! I'm looking forward to applying these concepts to real-life respondents.
    Hi Rhea! My interview questions will mainly focus on their experiences and how COVID affects their lives, as well as more details on the relationship between any COVID-19 anxiety they may have and their emotional labor or burnout. I've also spent a lot of time ensuring that my participants' data is kept private. The interviewees will remain anonymous, and their answers will not be associated with their selections on the survey. Additionally, my survey respondents were informed that their answers would not be shared individually with anyone, just the descriptive and inferential statistics that I gain from them.
    Hello Ms. Rothschild! I'm glad that you mention providers leaving healthcare, as many previous sources have mentioned this as well. I plan on asking the interviewees about their future plans and whether they plan to remain in the healthcare field, in order to see if this trend persists into the present.

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