Jack H's Senior Project Blog
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Project Title: Teeing Up for Business: An Inside Look at Golf Course Operations BASIS Advisor: Lukas Adams Internship Location: Oro Valley County Club Onsite Mentor: Parker Witt, Supervisor of Outside Services |
Project Abstract
The golf industry has experienced unprecedented growth in recent years, with the pandemic creating a surge in participation and business opportunities. This project explores the operational mechanics of golf course management through hands-on experience at Oro Valley Country Club, investigating how various service roles contribute to overall facility success. As an outside service attendant, I will document and analyze the complex systems that support daily operations, from practice facility maintenance to customer service protocols. Working under the guidance of Parker Witt, Supervisor of Outside Services, I will examine how each operational component—cart fleet management, range maintenance, and member services—contributes to both customer satisfaction and business profitability. Through systematic observation and direct participation in daily operations, I aim to develop a comprehensive understanding of golf facility management while building practical business skills. This experience will provide valuable insight into the golf industry's business model as I prepare for undergraduate studies in Business Administration and a future career in golf course management. The project will culminate in a detailed analysis of operational best practices and their impact on facility success, contributing to the growing body of knowledge in modern golf course management.
Week 10: What I’ve Learned
Hey Readers and welcome back to the final week of my senior project where for the past 10 weeks I have been blogging my time working as an Outside Service Attendant at Oro Valley Country Club. If you couldn't tell from the title, I will spending my time in this blog giving a recap of... Read More
Week 9: Helpful Habits for Success in the Golf Business
Hey Readers and welcome back to Week 9 of my blog where I will be talking about both good and bad habits and practices that I noticed while working at Oro Valley Country Club so far. The good habits lead to successful customer interactions and good customer service, while the bad ones are habits that... Read More
Week 8: What affects a golf courses day-to-day operations?
Hey Readers and Welcome back to my blogging of my job at a local golf course, Oro Valley Country Club, as an Outside Service Attendant. As you can read from the title, this week I will be talking about what can affect the day-to-day functions and operations of the golf course. I will start with... Read More
Week 7: Customer Service
Hey Readers and welcome back to the 7th week of blog where I am working as an outside service attendant at a local golf course, Oro Valley Country Club. This week, I will be going into depth on ways that we can improve customer satisfaction through good customer service. Good customer service is important because... Read More
Week 6: The Practice Facilities
Welcome back to week 6 of my senior project, where I will talking about the practice facilities at Oro Valley Country Club and how my role as an outside service attendant is associated with them. To start, I would like to go into a little more detail about the practice facilities at Oro Valley Country... Read More
Week 5: The Proper Maintenance of Golf Carts
As I continue blogging my work at Oro Valley Country Club, the topic of this weeks blog is about what we have to do for our golf carts. Although some people do choose to walk the course, the most popular form of transportation for golfers is to take a golf cart, either provided by the... Read More
Week 4: The Job of an Outside Service Attendant.
Hello again! This week, I will talk about the general day-to-day services provided by an Outside Service Attendant. As a reminder, my senior project discusses my experience working at and learning about the impact of different roles at a local golf course, Oro Valley Country Club. Let's begin with the customer service side of my... Read More
Week 3: Other Jobs: Locker Room Attendant, Starter, and the Maintenance Crew
Welcome back, readers! In this week's blog, I am going to finish my description of different jobs at a golf course. So far, I have talked about roles such as the Head Golf Professional and Director of Player Development, as well as my Outside Service Attendant position, which I will be going into much more... Read More
Week 2: The Role of Teaching Professionals
Hello readers, and welcome back to Week 2 of my senior project on the golf business! This week, I will go into more detail about the roles of teaching professionals at a golf course. As mentioned in last week's blog, the head golf professional is an important position at a golf course. They are responsible... Read More
Week 1: Understanding the Key Components and Functions of a Golf Course
Following the lockdown in March of 2020, the days of the COVID-19 pandemic and social distancing brought new life to the golf industry. According to Golf Digest, the golf business saw nearly a 30 percent increase from 2019, with the United States market generating almost $20 billion by the end of 2022. Golf courses also... Read More